This notice explains how Urban Odyssey handles personal data for inquiries, bookings, and website use. It is written to help you understand what is collected, why it is used, and how you can exercise your rights in a practical way.
You may request access to your personal data, correction of inaccurate information, deletion where appropriate, and objection or restriction in circumstances recognized by law. If a request cannot be fully granted, we will explain the reason in a practical and lawful manner.
To protect privacy, we may ask for enough information to confirm your identity and understand the scope of the request. Once verified, we will assess the request and respond within a reasonable period under applicable law.
Inquiry and booking records are retained for the period needed to manage the request, confirm arrangements, handle follow-up, and meet applicable legal or accounting requirements. When data is no longer needed, it is deleted or anonymized where feasible, subject to any lawful retention duty.
If we make material changes, we will update the policy text on the website and may use a reasonable notice method where appropriate. The version in effect is the one published at the time you use the site, unless a later effective date is stated.
We may process your name, email address, phone number if you provide it, inquiry message, tour date and group details, and any accessibility or dietary information you choose to share. We also process limited technical data such as server request metadata and browser or device information to keep the site working and secure.
We receive personal data when you submit a contact form, send an email, call us, or provide details during a booking inquiry. Technical information is collected automatically when you use the website and is used for delivery, security, and response handling.
Essential cookies support core site functions such as page delivery and form handling. Preference cookies remember privacy choices so they do not need to be set again on each visit. We do not state that analytics or marketing cookies are active.
We use cookies only for essential site operation and to remember privacy preferences. If you disable cookies in your browser, some site functions may not work as intended, but the website should remain usable for basic browsing.
Data processing overview
We use personal data to respond to inquiries, manage booking communication, confirm route details, handle security and technical delivery, and maintain records connected to the service relationship. Where you provide accessibility or dietary information voluntarily, we use it only to plan the requested experience and related arrangements.
We may share data with service providers that help with website operation, technical delivery, and handling of contact requests. These parties are expected to use the information only for the services they provide to us and to keep it confidential where appropriate.
We may disclose personal data when necessary to comply with law, respond to lawful requests, protect our rights, or address security and fraud concerns. Any disclosure is limited to what is reasonably necessary for the relevant purpose.
